J.D. Power and Associates Reports

Catawba Valley Medical Center Recognized for Providing Outstanding Inpatient Experience For a Fourth Consecutive Year 

WESTLAKE VILLAGE, Calif.: 10 June 2011 — Catawba Valley Medical Center has been recognized for service excellence for a fourth consecutive year under the J.D. Power and Associates Distinguished Hospital Program.^SM This distinction acknowledges a strong commitment by the hospitals to provide ‘An Outstanding Inpatient Experience.’

“Achieving high levels of patient satisfaction and loyalty—and then sustaining this performance year over year—is the goal of every hospital, but only elite healthcare facilities posses the patient-centric culture and staff dedication to deliver consistently outstanding patient experiences,” said John Clark, Director of Provider Programs at J.D. Power and Associates. “By achieving inpatient certification for a fourth consecutive year, Catawba Valley Medical Center has demonstrated an extraordinary commitment to patients and their families.”

The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.

The telephone-based research conducted among Catawba Valley Medical Center patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are: speed and efficiency, dignity and respect, comfort, information and communication, and emotional support.

Catawba Valley Medical Center exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives notably high ratings for courtesy of doctors and nurses. The hospital also performs well in providing patients with emotional support, particularly the treatment of family and friends.

“We value the relationships we develop with our patients and their families, and we believe that the opinions of our patients are the greatest measures of our success,” says J. Anthony Rose, President and CEO of Catawba Valley Medical Center. “We are so pleased our patients have recognized us again for our quality of care. I commend our staff and physicians for their continued dedication and commitment to achieving excellence.”

Nearly 70 percent of Catawba Valley Medical Center patients surveyed say they recommend the facility to friends and family, and 73 percent say they would return to the facility if needed.

Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information service company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on  car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit  JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. Leading brands include Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates. The Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.

Media Relations Contacts: John Tews; J.D. Power and Associates; Troy, Mich.; (248) 312-4119; This e-mail address is being protected from spambots. You need JavaScript enabled to view it

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com

  

 

###