Make a Payment Online July 26, 2004 CVMC Expands Online Services To Include Payment Option

Acquiring and sending information through e-mail on the Internet has become a common practice for many. To enable patients to more conveniently send and receive information to and from Catawba Valley Medical Center, the facility is now providing a new service via the World Wide Web: online payment service. "We are pleased to add Online payment service and believe this will provide a more convenient access to CVMC for those wishing to use a computer," said Sandra Shotton, the hospital's Director of Business Services. "Patients can complete a pre-registration form, ask questions about billing online and now submit payments online at their own convenience." CVMC's new online payment services may be accessed through the hospital's web site, www.catawbavalleymc.org by clicking "Online Payment" on the site's home page. CVMC will mail the patient's receipt to the address entered on this web page. To learn more about the medical center's new online payment process, call (828) 326-3652. Also available through the hospital web site is online patient pre-registration. Simply click on "Preparing For Your Visit" and then select "Online Pre-Registration." Many of the fields (or blanks) in the form have an asterisk (*) which means these must be filled in with information or the form cannot be submitted through the Internet. When the pre-registration form is fully completed and submitted, the sender will receive a message of acceptance back from the hospital. The sender will be contacted if more information is needed. An online pre-registration form should be sent at least 72 hours prior to entry to the hospital for services. To learn more about this existing service, call (828) 326-3262. Catawba Valley Medical Center also offers a customer service e-mail address for business services or billing inquiries. Patients can e-mail questions regarding billing any time--24 hours a day, 7 days a week-and receive a response the next business day. This option gives patients a convenient way to ask questions and receive answers at their convenience. It is important for a patient submitting inquiries via e-mail to give his/her full name and account number to ensure a timely response. To contact Business Services with a billing question, send your e-mail message to [email protected]. Catawba Valley Medical Center is a not-for-profit healthcare system providing and promoting the physical, mental, emotional and spiritual well being of the public in addition to serving as a center for health education, wellness services, preventative medicine and acute care. It was designated in 2001 as the thirty-second Magnet facility in the nation and the second in the Carolinas.