CVMC Named Among America’s 100 Best Hospitals for Patient Experience

WCA_ABH_2012-2015HICKORY, NC – Sep 15, 2015 — Catawba Valley Medical Center (CVMC) has been named a recipient of the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience. This distinction is the only award that identifies the nation’s best healthcare institutions measured against the needs and preferences of women, providing her the opportunity to identify which hospitals deliver the quality patient experience she seeks for her and her family.

“A hospitalization for any reason can be anxiety-producing and highly emotional for a patient and their loved ones,” said Tony Rose, CVMC President and CEO. “Being recognized as one of America’s 100 Best Hospitals for Patient Experience is a tremendous endorsement of our staff’s commitment to patient-centered care. Because this award is based on the collective voice of women, it carries a very strong and important consumer message given that women account for 94% of all healthcare decisions made in today’s healthcare marketplace.”

The qualification process for America’s 100 Best Hospitals for Patient Experience is unique in that it is the ONLY national list that focuses on female patient satisfaction and recommendation scores. The process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses, that research and experience shows are more important to women than to men. Weight is applied to each of those questions to adjust for relative importance and arrive at a numerical score. The 100 best scores in each of the four bed size categories determine the America’s 100 Best Hospitals for Patient Experience award winners. The four size categories include hospitals with up to 100 beds, 101-250 beds, 251-400 beds, and 401-plus beds. All scoring is objective and uniform and the Women’s Choice Award accepts absolutely no payment in exchange for placement on the list.

“At the Women’s Choice Award, we’ve identified America’s Best Hospitals across the nation to help women make smart healthcare choices for themselves and their family members,” said Delia Passi, CEO and Founder of the Women’s Choice Award. “Being treated with the proper level of care impacts one’s health, well-being and healing so it is critical for women to know those hospitals that have demonstrated the highest level of quality care to their patients, with a special focus on the female experience,” added Passi.

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