Patient & Visitor Services

Cafeteria
Hot meals are served in the cafeteria, located on the service floor, between the hours of 5am and 10am, 11am to 8pm and 9pm to 12 midnight. Vending services are also available in the cafeteria and Emergency center 24 hours a day.

Care Line
If you have compliments or concerns regarding your stay, please call our CARE Line at 828.326.CARE (2273).

Care Coordination 
Patient Care Managers, Registered Nurses and Medical Social Workers support patients and their families through the emotional and financial burdens associated with illness and hospitalization. Referral services include home health, nursing home placement, patient and family counseling, and identifying necessary community resources.

Coffee Shop
Open Monday – Friday 7:30am – 3pm. Located in the main lobby. Our food and beverage menu includes a variety of specialty coffee and espresso drinks, deli sandwiches, salads, grab-and-go items and seasonal selections.

Environmental Services
Your room has been cleaned and sanitized for your health and comfort. We ask that you and visitors not enter unoccupied rooms. This allows for the next patient to have a clean and sanitized environment. If you have any questions, please call the Environmental Services Department at ext. 3358.

Ethics Committee
Catawba Valley Medical Center’s Ethics Committee is available to assist when a conflict pertaining to patient care arises. A patient, family member, guardian or a healthcare provider may make a request for consultation.

To contact the Ethics Committee, use any telephone within the hospital and dial “0.” Ask the operator for the Administrator on Duty. When the Administrator on Duty returns your call, state that you are requesting assistance from the Ethics Committee to help resolve a conflict in patient care.  There is no charge for an ethics consultation.

Food Services
Menus for regular and modified diets are provided at the breakfast meal,to patients to allow them to make meal selections for the same day at lunch and dinner meals. Clinical dietitians are available to explain any special diet requirements, and a certified diabetes educator can assist in determining the patient’s nutritional needs.

Gift Shop
Operated by Auxiliary volunteers, the Magnolia Square gift shop is open Monday through Saturday from 9am to 8pm; and Sunday, 1pm to 8pm.

Mail And Flowers

All mail or flowers addressed to you as our patient will be delivered to your room. After discharge, any additional mail will be forwarded to you.

NW AHEC Library
Located on the first floor at Catawba Valley Medical Center, the Northwest Area Health Education Center (AHEC) serves as the hospital’s medical library. It provides services to our medical staff, nurses, allied health employees, and many healthcare students from local colleges. As a regional education center, NW AHEC services 17 counties. Staffed by two professional medical librarians and one para-professional, the library is open Monday – Friday 8am to 5pm. Family members and visitors are welcome.

Telephone Service
All patient rooms are provided with telephone service.

  • To place a local call, dial 9, the area code, and the number.
  • For operator-assisted, long-distance calls, dial 9 and 0 for the long-distance operator so your call can be charged to your home phone or credit card.

Family members may call you directly by dialing (828) 326-2 and your room number. To assure a restful atmosphere for patients, phones in patient rooms will not ring incoming calls between the hours of 9:30pm and 6:30am.

Volunteers
Auxiliary volunteers contribute many hours to the medical center and our patients.  Services include delivery of mail/flowers, staffing of the information desk and gift shop, and various other duties through the facility.